Frequently Asked Questions
Everything you need to know about your hardcore gear and orders.
What is the standard shipping time for my order?
We ship worldwide from our warehouse in the Netherlands. Domestic orders typically arrive within 1-2 business days, while international shipping usually takes 5-10 business days depending on your location.
How can I return or exchange an item?
You can return any unworn item with original tags within 30 days of receipt. Please use our online return portal to generate a shipping label and indicate whether you would like a refund or a size exchange.
Which payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, iDEAL, and Bancontact.
How do I know which size to choose?
Each product page features a detailed size chart. Our apparel generally follows a standard European fit; if you prefer a baggier look for festivals, we recommend ordering one size up.
Are the products official Masters of Hardcore merchandise?
Yes, this is the official store. All items are 100% authentic, high-quality merchandise designed and produced directly by the Masters of Hardcore brand.
Will I receive a tracking code for my package?
Absolutely. As soon as your order is dispatched, you will receive an automated email containing your tracking link to follow your package's journey.